Consultation
Regularly consulting with parents and carers to discover what is really happening within services.

Representation and negotiation
Parents and carers working as members of decision-making boards, negotiating for improved services in health, education and social care.

Signposting
Providing parents and carers with directions to useful sources of information.

Awareness raising
Of parents' and carers' real concerns.

Networking
Building a network of contacts within the key service providers.

Buddying
Providing opportunities for like-minded people to share experiences.

Training
Providing training opportunities for parents and carers.